AI-powered support without AI-powered pricing.
Get AI-powered customer support live in minutes, not weeks. Our AI answers from your knowledge base and can even call your APIs to take action. One flat price, unlimited team members.
The ultimate support toolkit, built for speed.
Move faster with an integrated suite of tools. From AI chatbots to collaborative inboxes, everything works together perfectly.
AI Actions
Let your AI chatbot do more than answer questions. Connect your APIs so it can check orders, update accounts, and take real actions on behalf of your customers, all within the conversation.
Learn moreChat Widget & Omnichannel
Embed a chat widget on your site and connect Email and Facebook Messenger today. Instagram and WhatsApp coming soon. All in one unified inbox.
Learn moreHuman-in-the-loop
Seamlessly hand off complex issues from AI to humans. No context lost, just smooth resolutions for every customer.
Learn moreTake a look inside the product.
From the first reply to a fully automated resolution, every part of the workflow is built to feel fast and obvious.
Open Conversations
4 conversations
Unified Inbox
One inbox for every channel
- Triage by SLA, priority, channel, or assignee
- Live chat and email today, WhatsApp and Instagram next
- Unlimited seats so your whole team can pitch in
Flat-rate pricing. Unlimited seats.
One price for your whole team. No per-agent fees, no surprises.
Basic
Perfect for small teams getting started.
- Unlimited seats
- Unlimited human messages
- 15,000 AI messages/mo≈ about 3,000 AI-resolved conversations
- 100 knowledge base articles
- Live Chat widget
- Email support
- Custom branding
- Additional AI usage: $1.99 per 1,000 AI messages
Pro
Scale your support with more AI power.
- Everything in Basic
- Unlimited knowledge base articles
- 100,000 AI messages/mo≈ about 20,000 AI-resolved conversations
- Setup up to 10 AI actionsLet the AI call your API to take actions
- Priority support
- Additional AI usage: $0.99 per 1,000 AI messages
Enterprise
For teams that need more.
- Everything in Pro
- Unlimited AI messages
- Unlimited AI actionsLet the AI call your API to take actions
- Dedicated support
- SSO
- Custom Integrationse.g., Salesforce, Jira, HubSpot
- Audit logs
- Priority feature requests
Frequently Asked Questions
Yes, you can cancel your subscription at any time from your account settings. There are no long-term contracts or cancellation fees.
Every plan comes with a 14-day free trial that includes all its features. You can cancel anytime before the trial ends and you won't be charged.
We believe great support is a team effort. Per-seat pricing forces teams to limit who can help customers. With Helpium, your entire team, from support agents to engineers to founders, can jump in without increasing your bill.
It's very unlikely. Our AI only responds using information from your knowledge base articles, which greatly reduces the chance of inaccurate answers. If it doesn't have enough information to help, it seamlessly hands the conversation to a human agent.
Absolutely. With AI Actions, you can connect your own REST API endpoints so the AI can securely authenticate users, retrieve real-time information, and perform actions on their behalf, like checking order status, updating account details, or processing requests, all within the conversation.
Yes. Despite the name, Helpium is not AI-only. You can deactivate the AI chatbot and use it as a traditional help desk with live chat, a help center, and email support. You still get unlimited conversations and unlimited seats on every plan, including Basic.
Ready to scale your customer support?
Give your team world-class support tools without the enterprise price tag.