FEATURES

Everything you need for exceptional support

Helpium combines AI-powered automation with human touch to deliver the best customer support experience.

INSIDE HELPIUM

See the product in action.

Inbox, AI workflows, custom actions, and a mobile app that travels with your team. Click through to see each one.

helpium.io/conversations

Open Conversations

4 conversations

Open4Unassigned3Overdue1
S
Sofía MorenoEmail
Cannot reset my password
Hi, I've tried to reset my password three times but the email never arrives. Can you help me get back into my account?
1d ago
C
Carlos RuizWhatsAppSLA paused
Where is my order?
Hi! Order ORD-8472 was supposed to arrive yesterday and the tracking has not moved in 3 days. Any update?
1d ago
M
Marina LópezInstagram
Do you ship internationally?
Loved your latest post! Quick question, do you ship to Argentina? And how long does delivery usually take?
1d ago
T
Tomás GarcíaLive ChatOverdue 2d
Payment error at checkout
The checkout shows 'card declined' but my bank says the charge was approved. I have been charged twice already.
1d ago
helpium.io/workflows/refunds
Refund request manager
TRIGGER
Refund request
Workflow entry point
+
ASK
Ask for the order ID
Ask the customer for their order ID (ORD-XXX).
+
ACTION
Validate order
get-order
out
+
ASK
Ask refund reason
on fail
+
END
Order not found
helpium.io/ai-actions/check-delivery
Check delivery status

Trigger

How the AI recognizes this action and decides when to use it.

Demo: returns the current shipping stage for a tracking number.
Workflow only
Restricts this action to workflows. The AI chatbot cannot call it on its own.

Endpoint

The HTTPS API endpoint the AI will call.

GET
https://api.acme.com/delivery/{tracking}

Use {param} for path parameters

Demo endpoint
Use TRK-100 to test the happy path. Any other tracking number returns 404.
Helpium
Open Conversations
4 conversations
S
Sofía Moreno1d ago
Brand customization
Hi team, we are launching a new brand image...
J
Jorge Fernández1d ago
SLA paused
Import existing menu
Good afternoon, we have our current menu in PDF...
A
Ana Ruiz1d ago
Overdue 2d
Billing inquiry
Hi, attached are the details of my current invoice...
L
Laura Martínez1d ago
Cannot upload menu photos
I've been trying to upload photos but they keep failing...
Inbox
Articles
More

Unified Inbox

One inbox for every channel

  • Triage by SLA, priority, channel, or assignee
  • Live chat and email today, WhatsApp and Instagram next
  • Unlimited seats so your whole team can pitch in
helpium.io/conversations
helpium.io/conversations

Open Conversations

4 conversations

Open4Unassigned3Overdue1
S
Sofía MorenoEmail
Cannot reset my password
Hi, I've tried to reset my password three times but the email never arrives. Can you help me get back into my account?
1d ago
C
Carlos RuizWhatsAppSLA paused
Where is my order?
Hi! Order ORD-8472 was supposed to arrive yesterday and the tracking has not moved in 3 days. Any update?
1d ago
M
Marina LópezInstagram
Do you ship internationally?
Loved your latest post! Quick question, do you ship to Argentina? And how long does delivery usually take?
1d ago
T
Tomás GarcíaLive ChatOverdue 2d
Payment error at checkout
The checkout shows 'card declined' but my bank says the charge was approved. I have been charged twice already.
1d ago

Add Channel

Connect a new channel to receive customer messages

Live Chat WidgetActive

Embed a chat widget on your website for real-time support

Email

Receive and reply to customer emails directly in your inbox

WhatsApp

Receive and reply to customer messages via WhatsApp Business

Instagram

Receive and reply to customer messages via Instagram DMs

Messenger

Receive and reply to customer messages via Facebook Messenger

ONE INBOX

Every channel, one place to reply

Connect live chat, email, and (soon) WhatsApp, Instagram, and Messenger. Triage everything from one screen, with no per-seat tax for adding teammates.

  • Live chat and email today, WhatsApp and Instagram next
  • Triage by SLA, priority, channel, or assignee
  • Unlimited seats so anyone on the team can pitch in
helpium.io/conversations/4291
Reservation and menu availability checkLive Chat
with Pedro Sánchez
Closed
Hi! I made a reservation for tonight under Pedro Sánchez for 4 people. Can you confirm it is still in the system? Also, is the seafood paella available today?
20:34
Action used: Check Reservation245ms
Action used: Get Menu Availability180ms
Generated by AI

Great news, Pedro! I found your reservation:

  • Reservation ID: RES-2024-0847
  • Time: 20:30
  • Party size: 4
  • Table: T-12
  • Status: Confirmed

And yes, the Paella de Mariscos is available today! It is €24.50 per serving with a 35-minute prep time.

20:34
Perfect, thank you!
AI THAT TAKES ACTION

Watch the AI do real work, not just chat

Your AI chatbot can call your APIs through AI Actions: check a reservation, look up an order, update an account. The conversation shows exactly what it did, when, and how long it took.

  • Calls your APIs through AI Actions, with results visible inline
  • Generates replies grounded in your knowledge base
  • Hands off to a human at any moment with the full context
helpium.io/articles/qr-code-not-scanning/edit
Edit ArticlePublished
Last updated 25 May
QR Code Not Scanning
Block type

QR Code Troubleshooting

If customers are having trouble scanning your QR code, try these fixes.

Common Issues

  • Size too small: Print at least 3cm x 3cm
  • Poor lighting: Ensure adequate light for scanning
  • Damaged code: Reprint if worn or damaged
  • Too much contrast: Avoid very dark backgrounds

Testing Your Code

  1. Open your phone camera
  2. Point at the QR code
  3. Wait for the link to appear
KNOWLEDGE BASE

Write once, answer forever

A clean editor for help articles with images, tables, lists, and code. Publish to your public help center or keep articles internal to train the AI.

  • Rich text editor with images, tables, lists, and code
  • Public articles power your help center, internal articles train the AI
  • See views and feedback per article
AND MORE

A full support stack, not a single feature

AI-powered Chatbot

Intelligent chatbot that uses your knowledge base to provide accurate, instant responses to customer questions 24/7.

Learn more

AI Actions

Connect your REST APIs and let the AI chatbot take real actions: check order status, update accounts, process requests, all within the conversation.

Learn more

Knowledge Base

Create and organize help articles with a powerful editor. Your AI learns from every article to provide better answers.

Learn more

Embeddable Widget

A customizable chat widget that matches your brand. Easy to install with just one line of code on any website.

Learn more

Live Agent Handoff

Seamlessly escalate complex conversations from AI to human agents without losing any context.

Learn more

Unified Inbox

Manage all customer conversations in one place. Assign, prioritize, and collaborate with your team.

Learn more

Customer Profiles

Track customer history, activity, and interactions across all conversations for personalized support.

Learn more

Analytics & Insights

Monitor AI performance, response times, resolution rates, and customer satisfaction with detailed analytics.

Learn more

Multi-language Support

Serve customers in their preferred language with automatic translation and localized content.

Developer API

Full REST API for custom integrations. Build workflows, sync data, and extend functionality.

Ready to transform your customer support?

Start your free trial today and see the difference AI-powered support can make.

Start your free trialView pricing